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F.A.Q. continued........
What experience and
credentials do you have with
regards to insurance?
To ensure
that the best possible
up-to-date advice and claims
assistance is provided to
our valued clients, Millars
Furniture Removals employ a
specialist transit insurance
broker for all of our
insurance needs.
Arrowsmith &
Petruccelli Insurance
Brokers Pty. Ltd. are the
best in the industry and all
of their insurance products
are underwritten by ALLIANZ
Australia Insurance Limited
for your peace of mind.
Not many removalists can say
they have Australia’s
biggest name in insurance
backing their work.
For instant Transit
Insurance Quotations,
Bookings and Online Payment
follow the link below,
direct to our insurers.
http://www.removalsinsurance.com.au
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How will I
know what I am covered for?
The Product
Disclosure Statement (PDS)
summarizes what the policy
covers, the various cover
options available to you and
what it does not cover. Upon
purchasing your transit
insurance a policy document
will also be provided to
you.
I don’t think
your insurance is going to
be sufficient for my needs
so what should I do?
If you need advice or your
insurance needs are
different from the cover
available, we recommend that
you contact our Insurance
Broker,
Arrowsmith & Petruccelli
Insurance Brokers Pty. Ltd,
they will undoubtedly be
able to point you in the
right direction as to the
product that is most
suitable to your needs.
Their website for your
convenience is http://www.removalsinsurance.com.au.
I thought
your insurance would cover
my move?
There are
many circumstances for which
we, your removalist, may not
be liable to make good any
loss or damage to your
goods. This is where advice
from a specialist transit
insurer can guide you to
making the best decision for
your families insurance.
I do want to take out
insurance for my relocation
but do I have to purchase a
policy from you?
No, you are
under no obligation to take
out transit and/or storage
insurance with us even
though you are booking your
move through us. It is your
choice with whom you insure.
Really, it’s not likely
there will be any damage or
loss to my goods is it?
Despite the superior care
and expertise that you will
receive when booking your
move with Millars Removals,
accidents can still happen
and some things are out of
our control. We will
endeavour to ensure there is
absolutely no loss or
damage, but we do recommend
you do take out a level of
extra cover.
I have been told that I will
not be able to take out an
insurance policy if I pack
the cartons myself, is this
true?
No, the Customer Goods in
Transit and Storage
Insurance can cover cartons
that have been packed by you
as long as you supply an
itemised valued list of
contents for each carton.
However be aware that such
goods are insured only for
restricted cover.
Will I have to pay an excess
if I need to make a claim on
my transit insurance policy?
Yes,
the Customer Goods in
Transit and Storage
Insurance does have an
excess which is set out in
the PDS.
IMPORTANT
If any information is unclear or
if further clarification is
required with regards to
anything to do with transit
insurance we recommend you give
us a call on 0433 221 453, or
phone our insurer, Arrowsmith &
Petruccelli Insurance Brokers
Pty Ltd., direct for
clarification on 1300 880 253.
Please do not place a booking
with us or any removal company
until all details pertaining to
insurance are clear.
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